Vision: Continuous Improvement

We believe that every human being is capable of making continuous improvement and progress towards their own personal best. Through this, we recognize that Pivot Point itself must also learn and adapt as it continuously evolves into being the best agency that its staff and clients need it to be.

In this quest for excellence, we recognize that the idea of what is “Best” is unique to each person; it’s also quite elusive and difficult to maintain! As such, we are always rediscovering and learning more about what the “best” might look like for each person we serve, or for each staff member we support, or for each business function we provide.

Continuous Improvement in Clinical Quality:

Every service at Pivot Point is intended to create positive change in the lives of the people we serve, because we believe that every person deserves to live a good life with peace, choice, friends, and success.

To help accomplish this, all of our services are rooted in the science of learning theory. This simply means that we use practices and techniques that are proven to be effective, so that we can reduce or remove the guesswork from our job: We want to create CHANGE as quickly and effectively as possible!

However, our commitment to Continuous Improvement also inspires us to look beyond where each person is now, because we are focused on the best possible life for each person involved, not just on the best approaches. This keeps us excitedly thinking about ‘what’s next’ in each person’s life, and inviting clients and staff to dream of something even greater!

Our TOP 5 PRIORITIES:

Pivot Point uses the following “Top 5 Priorities” as our North Star, meaning that if each staff member tries to align themselves with these priorities – each day, week and month of the year – then Pivot Point is more likely to remain on course. We invite all staff, client families, and community partners to join is in embracing the following highest priorities in who are are and how we work.

 

		1. Create Positive Change Inspire growth mindsets and drive deeper motivation and clear focus on living a better life. Co-create meaningful, measurable goals through collaborative engagement with clients and staff. Leverage AI and automation to align services dynamically with evolving client goals. Implement real-time progress tracking and adaptive strategies for continuous improvement. Celebrate achievements through data-driven insights, reinforcing positive momentum.
		2. Optimize Administrative Tasks Develop, document, and execute scalable action plans that drive efficiency and agility. Utilize automated systems and smart workflows to track and meet deadlines seamlessly. Embed accreditation and compliance into everyday processes using real-time dashboards. Standardize best practices through AI-enhanced decision-making, ensuring consistent, high-quality outcomes.
		3. Embrace Innovation Actively seek new ideas, emerging technologies, and find new forms of radical optimization. Embrace experimentation. Unlock data-based decisions. Seek to automate everything possible. Identify and act on agile and scalable opportunities for rapid growth, radical change, and even disruption. Address human reactions to uncertainty. Build courage to lean into change. Expand social connections. Build cross-functional interdependent networks to drive synergy across program areas, regions, and services.
		4. Improve Systems Through Real-time Feedback Integrate dashboards & predictive analytics to identify inefficiencies, non-compliance, and underdeveloped systems. Collect, analyze, and act upon real-time stakeholder insights to refine strategies. Rapidly test and implement new services, policies, and initiatives using an iterative approach. Leverage crowdsourced insights, inspirations, and partnerships to accelerate system improvements.
		5. Live Our Guiding Principles Developing initiatives that help bring our values to life for persons served, staff, and all stakeholders. Embed our principles and values into decision models, ensuring alignment in all actions. Identify, amplify, and celebrate exponential behaviors that reflect our guiding principles.