Services to Diverse Abilities throughout
British Columbia


How Our Services Can Continue:

March 18, 2020

Dear Pivot Point Community,

1. Managing Sessions and Interpersonal Contact:

In these challenging times, EACH person’s safety is our highest priority. As such, Pivot Point has been actively working to keep our communities as Health Aware as possible during the coronavirus (COVID-19) outbreak.

This started with our #Pivot2HealthBC campaign, both on social media and throughout each of our regional offices. The vision behind this campaign is to inspire and remind everyone that we can effectively manage each interaction (session, visit, outing, etc.) as long as we work together. This means that each staff member working with a Pivot Point client must focus on “managing the interactions”. This begins with confirming before each session that the staff member and client (and that staff & client’s family members at home) are free from symptoms. It also means mindfully restricting the number of people participating in any session (or attending any shared space) with the clear goal of effectively managing interpersonal contact throughout. When in doubt, we choose 1-1 interactions in place of small or larger groups. 

This #Pivot2HealthBC campaign focuses on the five key actions being promoted around the world to help slow the spread: 

  • Wash your hands frequently
  • Avoid touching your face
  • Avoid gatherings when possible
  • Clean and disinfect often
  • Stay home if you are sick

2. Service Accommodations:

We also recognize that each family’s needs may change a lot over the coming eight weeks. As such, we encourage our client families to reach out to your Program Assistant or Regional Manager to explore these changes, and to see how we can shift your current services to better meet your family’s needs… or to explore our other services, so that Pivot Point remains closely aligned with your family’s highest priorities. 

It is our clear intention to STAY OPEN, and to stay here, by your side, as we serve you and the rest of our client families throughout the Province. We are committed to providing you the flexibility and accommodations necessary to make that possible. Any changes in scheduled services (whether initiated by staff or families) should include communication with your local Program Assistant and/or Regional Manager.

3. Our Online Services:

We are happy to assure you that most of our services are available online. We are committed to providing you and your family with the same quality and level of support through our many online accommodations. Our professionals are standing by to offer their support through phone calls, text conversations, video calls and group conferences online. Our online services options are available across our 8 program areas.

We are currently working to produce detailed instructions, so please stay tuned. If online services are something you would like to explore, please reach out to your Program Assistant or Regional Manager to schedule a discussion about these services. We are happy to arrange additional supports to orient you to our common technologies, and to help make this easy and convenient for you and your family.   

If you have any questions, please contact us at or your local Regional Manager.


Pivot Point Family Growth Centre Inc.